Support center

Help for downloads, playback, and storage.

Send the app name, device model, Android version, app version, screenshots, and the steps that caused the issue.

Downloads

Check that the source is public, your connection is stable, and Android has granted the needed permissions.

Storage

Confirm your device has enough free space and that the save location is available.

Playback

If playback fails, try another quality option, restart the app, and verify the file finished downloading.

Before Contacting Support

Update the app from Google Play.
Restart the app and try the download again.
Check Android app permissions for storage and media access.
Make sure the content is publicly accessible and allowed to be saved.
Include screenshots when the problem is visual.

Privacy or Deletion Requests

Review the Privacy Policy and Data Deletion page, then email support with the relevant app name and email address.

Google Play

For install, refund, billing, or account issues managed by Google Play, use Google Play support in addition to contacting app support.